Microsoft 365 service desk training
Work real tickets
before your first real ticket.
Take a queue of realistic Microsoft 365 incidents. Interview the requester, pull evidence from simulated Entra ID, Exchange, Teams, SharePoint and Intune consoles, then commit to a diagnosis — and get assessed against how M365 support is actually practised.
Solve tickets like day one
Identity, mail flow, licensing, sync and device compliance incidents drawn from the failure modes that actually fill an M365 queue.
Interview the requester
The user only tells you what you think to ask. Vague questions get vague answers, exactly like the phone.
Use the real consoles
Sign-in logs with genuine AADSTS codes, message trace, quarantine, Conditional Access What-If, compliance state.
Get assessed, not scored
Your audit trail is graded alongside your write-up: investigation, root cause, remediation, safety, documentation, communication.